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Conflict Awareness

This vocationally related award has been designed by City and Guilds to support government initiatives towards the National Qualifications Framework. It offers a flexible approach to provide individuals with the opportunity to achieve a qualification relevant to their individual learning and business needs.


  • Assess and reduce the risk of violence in the work environment.

  • Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.

  • Identify post incident support and report the circumstances to provide information for personnel and organisational learning.

Sub units

  • Ensure your actions contribute to a positive and safe working environment.

  • Respond to work-related violent incidents.

  • Support individuals involved in violent incidents at work.

  • Ensure effective communications following an incident of violence at work.

It is envisaged that learners will require 30 guided learning hours in order to complete this unit.

Entry Requirements
No specific requirements.  However, due to the nature of teaching and assessments, the candidate will require basic numeracy and literacy skills.  Knowledge of basic IT applications would also be an advantage but not essential and support can be provided.